Our policy lasts 30 days, if you do not satisfied with our goods and want to send them back to get a refund, please feel free mail us: email@example.com. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
1. We only accept returns within 30 days from receiving the order.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. We are sorry that once package of lenses was opened or the package of the item was damaged, the return application will not be accepted.
1. Please tell us your order number. You can get the order number from the order confirmation email. The order number always starts with CL, like CL0001.
2. Please tell us why you dissatisfied with the items.
3. Please send us the photo that shows us where the product is damaged.
Return Shipping Fee
1. The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
2. If you ordered an incorrect color, size, product or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
Return & Refund Process
1. Get in touch with our by sending us an email to firstname.lastname@example.org. Ask for permission of returning and refund according to our policy stated.
2. Please tell us your order number. You can get the order number from the order confirmation email. The order number always starts with CL, like CL0001.
3. Please tell us why you dissatisfied with the items.
4. Please send us the photo that shows us where the product is damaged.
Place the item(s) in the original packing and seal the parcel securely. And then inform us of the return information by email.
5. Items returned must be in the original packing.
6. Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit, we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
7. Returns will be processed within 7 days upon receipt of your package. Once the your return package is confirmed, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Note: Please contact us to confirm the return details before returning.