Return & Refund
If you are not satisfied with the items you received, please feel free to reach us by send email to support@coloreyelens.com and describe the issue in detail, including your order number and product name, we are always here to help you!
Any return or exchange of items can be made within 14 days after the order is received. For defective items, we offer free replacement as compensation. Items are classified as defective if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be defective.
If you ordered a wrong style/color, or are not satisfied with the color, we offer replacement of a new item, and you only need to pay the reshipping cost. Free items cannot be returned or exchanged. No refunds available for items that fall on this category.
For more details, please refer to the Refund Policy.
Any return or exchange of items can be made within 14 days after the order is received. For defective items, we offer free replacement as compensation. Items are classified as defective if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be defective.
If you ordered a wrong style/color, or are not satisfied with the color, we offer replacement of a new item, and you only need to pay the reshipping cost. Free items cannot be returned or exchanged. No refunds available for items that fall on this category.
For more details, please refer to the Refund Policy.