Your order will be processed within 24 hours of payment and will be shipped in 1-3 business days, we strive to process your item as soon as possible. A confirmation email, with tracking information, will sent to you once the item leaves our warehouse.
Please allow 7-14business days for your shipment to arrive at your address. Note: Orders cannot be cancelled when shipping label (tracking number) has been created.
Reasons For Delayed Shipment:
- Your order might be on-hold due to incorrect shipping address and we are awaiting an email response from you to correct your shipping address so please check your email from us.
- Due to inclement weather or mailing service backed up after returning from holiday.
- Mailman made an attempt to deliver your package, but there was no secure place to leave your package at your location. Please check your tracking number for more information. Mailman may need you to pickup your package at your local postal service facility.
- You made a request change on delivery instructions with the postal service at the time of shipping process.
- Other force majeure factors, such as natural disasters, public safety incidents, etc.
We are NOT responsible for:
- Delayed shipment caused by the carrier.
- Lost package(s) due to customer’s fault for not providing the correct shipping address after we already sent out their package(s).
- Any delivery instruction changes you made at your own request with postal service on your package(s).
- If your tracking number states your package was delivered but you stated you have not received your package, Coloreyelens is not responsible. There is nothing we can do once the package has been delivered.